Sending a handwritten thank-you note to your customers is a great way to increase referrals and repeat business. In today's electronic world, consumers routinely receive automated voice mail and email messages from the companies that serve them. Because they are so common, they are often viewed as junk mail and get little notice. A handwritten thank you note can go a long way in creating a great customer experience and brand perception. Words are gifts - put your pen to paper today!